A big factor in the outcome of a healthcare treatment, such as surgery, is the concept of Engagement. Engagement means to interact with something and, in the context of healthcare, means the physician, nursing, support staff and hospital. It is an active process and implies two-way communication. It is not just the physician or nurse speaking….it is a discussion, back and forth, about each healthcare topic or issue. The more engaged the family and patient are in their healthcare the greater the chance is the outcome of treatment will be improved, such as less pain, higher physical function, etc….
Below is a hyperlink I recommend looking into, specifically the “For Patients and Families in the Hospital” and “For Patients and Families in the Medical Office”.
https://www.ahrq.gov/professionals/quality-patient-safety/patient-family-engagement/index.html